Support

Artwork specs

To make sure your artwork can be used and printed without any problems, your design needs to be supplied in our templates. Each template contains information on the size, layout, bleed, safety zones and folding and gluing guidelines. We have templates available for all custom products as well as some special products. For your information we have also composed a manual which highlights what you should pay attention to when designing artwork for a vinyl production.

Artwork can be supplied via downloadable link or via FTP. For questions about artwork or the manual as well as the FTP address, you can contact orders@recordingustry.com. Prior to submitting artwork, please also contact the same address to request a Record Industry number and alert our colleagues from the order department that your artwork is on its way!

Audio specs

Audio can be supplied via We-transfer or Dropbox. Please send your link and label copy to orders@recordindustry.com clearly mentioning catalogue number and customer name.

A label copy must be supplied, mentioning format (7", 10" or 12") track titles and tracks per side. Please also mention the preferred RPM in which the audio should be cut, or specify if the engineer can decide depending on the total time and the frequency-spectrum of the supplied audio. Extra cutting instructions are always welcome and need to be mentioned on the label copy.

Audio specs and an example of a label copy can be downloaded here

FAQ

Yes, there are two possible options:

  • Engraving something into the inner groove of the record with a maximum of 30 characters.
  • Lasering the entire side of the record. More information and samples click here.

We use one dedicated press for test-pressings, this is set to a weight of aprox 160 gram.

Due to our current work load, there is no standard production time. It will be determined based on actual capacity demand at the time the order is placed. This applies to both test pressings and the final product.

We don't offer a fast lane service. Simply because we want to give all of our customers equal service.

500 units for initial release, 300 for a re-order.

10% of the order quantity with a maximum of 50 units up till an order of 4999 units, above that number a maximum of 100 units.

Yes, as long as we know what you are after we can make any cut you want.

The cut is what it is, if you want to make a change we need to make a new cut, costs will be charged.

At least 5 year after your last order we keep metalparts on stock.

We work with two catalog numbers; one which we will provided you and is needed for our archive and one you will provide us so you will have a number for your archive. How your catalog number looks is completely up to you, you can use numbers as well as letters or a combination. The maximum is 30 characters.

Yes, our service includes up to three different delivery addresses. It is possible to ship to more  delivery addresses with a maximum of five, however we do charge you per extra delivery address €5,-.

Keep it! As it's one of a kind, there is probably only one record with this mistake, which makes it  highly collectible! Please allow a small percentage of rejects (2 %), in a production process like manufacturing records, sometimes technical errors occur.  If there are a few more records with the same mistake, in the most unfortunate case, please contact us and send a mail to orders@recordindustry.com and describe what is wrong with it. We might request a sample if our archive copy is 'clean' so our QC can investigate what went wrong.